Terms and Conditions

Last updated: 21 July 2026

These Terms and Conditions apply to the use of the WOWinfotech website and the digital services we provide, including website design, development, SEO, PPC, social media, content, maintenance and related services.

By using this website, accepting a quotation, approving a proposal or instructing us to begin work, you agree to these Terms.

1. About WOWinfotech

Company name: WOWinfotech Limited

Company number: 15858258

Registered address: Winsor And Newton Building, Whitefriars Avenue, Harrow Wealdstone, United Kingdom, HA3 5RN

Email: info@wowinfotech.co.uk

“WOWinfotech”, “we”, “us” and “our” refer to the legal entity named above.

“Client”, “you” and “your” refer to the person or organisation purchasing our services or using our website.

2. Scope of Services

We may provide:

• Website design and development
• Search engine optimisation
• PPC and paid advertising
• Social media marketing
• Content creation
• Website maintenance
• Hosting and technical support
• Analytics and digital consultancy
• Automation and integration services

The exact scope, deliverables, fees and timelines will be stated in the approved proposal, quotation or service agreement.

Where there is a conflict, the approved proposal will take priority over these Terms.

3. Acceptance of Work

A proposal is accepted when you:

• Sign or approve it in writing.
• Pay a deposit or initial invoice.
• Instruct us to begin work.
• Provide materials or access required to start the project.

Unless stated otherwise, quotations remain valid for 30 days.

4. Client Responsibilities

You agree to:

• Provide accurate information, content and instructions.
• Supply required materials and access on time.
• Review work and provide timely feedback.
• Ensure supplied content is lawful and authorised.
• Pay invoices by the due date.
• Inform us of any changes that may affect the project.

We are not responsible for delays caused by missing content, late approvals, unavailable access or changes to the original requirements.

5. Project Timelines

Project dates are estimates unless confirmed as fixed in writing.

Timelines may change because of:

• Delayed feedback or approvals
• Missing content or access
• Changes to the project scope
• Third-party platform issues
• Technical complexity
• Events outside our control

Where a project remains inactive because of Client delays, we may place it on hold and revise the delivery schedule.

6. Revisions and Additional Work

The number of included revisions will be stated in the proposal.

Requests outside the agreed scope, including new pages, features, integrations, design changes or major reworking, may be charged separately.

Additional work will begin only after the revised cost and timeline have been approved.

7. Fees and Payment

Fees are stated in the proposal or invoice.

Unless stated otherwise:

• Prices are in pounds sterling.
• Prices exclude VAT and third-party charges.
• Advertising spend, premium software, licences and hosting fees are separate.
• Invoices must be paid within 14 days.

We may require advance payment, a deposit, milestone payments or monthly payments depending on the service.

8. Late Payments

If an invoice is overdue, we may:

• Pause work.
• Withhold deliverables.
• Suspend hosting, maintenance or campaign services.
• Delay project milestones.
• Charge reasonable recovery costs or statutory interest.
• Terminate the service after notice.

You remain responsible for all unpaid amounts.

9. Ongoing and Monthly Services

Monthly retainers and recurring services are normally billed in advance.

Unless another period is stated in the proposal, either party may cancel a rolling monthly service by giving 30 days’ written notice.

Where a minimum term applies, fees may remain payable until the end of that term.

Unused monthly hours or deliverables do not carry forward unless agreed in writing.

10. Third-Party Platforms

Our services may rely on third-party platforms such as:

• Search engines
• Social media networks
• Advertising platforms
• Hosting providers
• Domain registrars
• Analytics tools
• Plugins and software providers

Third-party services are governed by their own terms and policies.

We are not responsible for changes, outages, price increases, account suspensions or service restrictions introduced by third parties.

11. SEO Services

Search rankings depend on search-engine algorithms, competitors, website quality, previous SEO activity and other external factors.

We do not guarantee:

• First-page rankings
• A number-one position
• Fixed traffic increases
• Specific leads or sales
• Inclusion in AI-generated search results

We will provide the agreed SEO services with reasonable care and skill but cannot guarantee a particular result.

12. PPC and Advertising

Advertising spend is separate from our management fee unless stated otherwise.

We do not guarantee:

• Advertisement approval
• A specific cost per click
• A minimum number of leads
• A particular return on investment
• Continuous access to an advertising account

The Client is responsible for ensuring that advertised products, services, offers and claims are accurate and lawful.

13. Website Design and Development

Website work will be delivered according to the approved proposal.

Unless agreed otherwise:

• The Client supplies final content and product information.
• Designs must be approved before development continues.
• New features requested after approval are additional work.
• Compatibility is provided for current major browsers and devices.
• Hosting, domains and premium licences are charged separately.

The Client must review and test the website promptly after delivery and report material issues within five business days.

14. Hosting and Maintenance

Hosting, backups, maintenance and updates are included only where stated in the proposal.

We do not guarantee uninterrupted website availability.

Temporary downtime may occur because of maintenance, software updates, hosting problems, security issues or third-party failures.

The Client should maintain copies of important business data unless backup services are specifically included.

15. Client Content

The Client confirms that all supplied content, images, logos, videos, trademarks and data:

• Are owned by the Client or properly licensed.
• Are accurate and lawful.
• Do not infringe another party’s rights.
• Do not contain harmful software.

The Client remains responsible for the content it provides.

16. Intellectual Property

Each party retains ownership of intellectual property created before the project.

After full payment, ownership of final bespoke deliverables created specifically for the Client will transfer to the Client, unless the proposal states otherwise.

WOWinfotech retains ownership of:

• Reusable code and frameworks
• Internal tools and processes
• Templates
• Development methods
• General technical knowledge
• Unused concepts and working files

Third-party software, fonts, images, plugins and open-source components remain subject to their original licences.

17. Portfolio Use

Unless confidentiality has been agreed in writing, we may display completed public-facing work in our portfolio, case studies, social media and marketing materials.

We will not publish confidential information or personal data without an appropriate legal basis or permission.

18. Confidentiality

Both parties must protect confidential business, technical and commercial information received during the project.

Confidential information may be used only for delivering or receiving the agreed services.

This obligation continues after the agreement ends.

19. Data Protection and GDPR

Both parties must comply with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

Where we collect personal information directly for enquiries, billing, communication or administration, we act as a data controller.

Where we process personal data only on the Client’s behalf, we act as a data processor and will:

• Follow documented Client instructions.
• Protect personal data using appropriate security measures.
• Maintain confidentiality.
• Assist with data-subject requests where reasonably required.
• Notify the Client of relevant data breaches without undue delay.
• Use approved sub-processors where necessary.
• Return or delete personal data when the service ends, subject to legal requirements.

Where required, a separate Data Processing Agreement will apply.

The Client is responsible for ensuring that it has a lawful basis for any personal data supplied to us.

Further information is available in our Privacy Policy.

20. Acceptable Website Use

You must not:

• Attempt unauthorised access to our website or systems.
• Introduce viruses or harmful technology.
• Copy or republish website content without permission.
• Submit misleading, unlawful or abusive material.
• Use website forms to send spam.
• Interfere with website security or operation.

We may restrict access where these Terms are breached.

21. Suspension and Termination

We may suspend or terminate services where:

• Invoices remain unpaid.
• Required information or access is not provided.
• The Client breaches these Terms.
• The Client requests unlawful activity.
• Continuing the work creates a legal or security risk.
• A third-party service makes delivery impossible.

Either party may terminate for a serious breach that is not corrected within 14 days of written notice.

On termination, all completed work and outstanding fees become payable.

22. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

Subject to this, we are not liable for:

• Indirect or consequential loss
• Loss of revenue or profit
• Loss of anticipated savings
• Loss of business opportunities
• Third-party platform failures
• Loss caused by inaccurate Client instructions
• Loss caused by unauthorised changes made by another party

Unless stated otherwise in the proposal, our total liability will not exceed the fees paid or payable for the relevant service during the previous 12 months.

23. Events Outside Our Control

Neither party will be responsible for delays or failures caused by events outside reasonable control, including:

• Internet or hosting failures
• Cyber incidents
• Natural disasters
• Government restrictions
• Utility failures
• Major third-party platform outages

The affected party must take reasonable steps to reduce the impact.

24. Complaints and Disputes

Questions or complaints should be sent to:

Email: info@wowinfotech.co.uk

Both parties will attempt to resolve disputes through good-faith discussion before starting legal proceedings.

25. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices or legal requirements.

The latest version will be published on this page with the updated revision date.

Changes will not normally apply retrospectively to an existing project unless agreed or required by law.

26. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms, subject to any rights that cannot legally be excluded.

27. Contact Us

For questions about these Terms and Conditions, contact:

WOWinfotech Limited

Email: info@wowinfotech.co.uk

Telephone: +44 7770399178

Telephone: +44 7405996556

Address: Winsor And Newton Building, Whitefriars Avenue, Harrow Wealdstone, United Kingdom, HA3 5RN